Questions & Answers

What is Drop Shipping?
Drop Shipping is where we ship the order directly to your customer.  Drop shipping enables you to offer a huge variety of products without the expense of keeping your own inventory. To have us drop ship an order, you put your address in the billing address field and your customer’s address in the shipping address field.  We never include an invoice, company information or pricing with any order, so your customers will not know what you paid for the item.  When possible, we also hide the postage amount so the customer can’t see the actual postage amount.

Does it Cost Extra for Drop Shipping?
NO. Unlike other wholesalers, we do not charge you a surcharge to drop ship directly to your customers. The purpose of drop shipping is to save you money, not charge you more.

Do I need a Membership to be able to order?
No membership is required.  You have the option to create a free account which will allow you to submit orders quicker and view your order history online.  However, you also have the option to do guest checkout with no account needed.

Do I have to purchase the products for my online auctions in advance?
No. You can order the item after you have made the sale and been paid by your customer.  However if you want to save money by buying items in bulk, have more flexibility on shipping times and methods, and guarantee and item will be in stock when you make the sale, we recommend you consider purchasing items in advance and personally shipping them to your customers.

What payment methods do you accept?
We use Paypal checkout which allows you to securely pay using your credit card, electronic checks or your Paypal balance.  We also accept money orders, personal or business checks, Western Union wire transfers (for larger orders) and cash ($10 or less only please).

How Much Will My Order Cost to Ship?
Our Shopping Cart is integrated with USPS to calculate shipping based on weight and destination.  If you feel that the S&H price being quoted at checkout is to high, please email us so we can make sure you are being charged properly. To determine the the shipping amount, just add any item(s) to your cart. In your shopping cart you can click on “Estimate Shipping”.

How long does it take for my order to ship?
Orders normally ship within 1 to 2 business days.  Most orders will ship the same day if received by 11:00 AM EST.

What shipping methods do you use?
Orders totaling less than 13 oz. in weight are shipped via USPS 1st Class Mail.  Orders weighing 14 oz. and up are shipped using USPS Priority mail or UPS (our discretion – unless your address cannot accept UPS or USPS which you will need to let us know of in advance).

What if you are out of something I order?
On rare occasions that we do not have the item that you ordered and it is not listed as ‘Out-of-Stock’, we will contact you as soon as possible to see if you would like to wait on stock, choose a substitute or cancel the order.

Do you ship outside of the continental U.S.?
Yes, we ship many of our products Internationally.  Sorry, we no longer ship Candle warmers and LED sings to international destinations.

Do you offer Quantity Discounts?
Most of our products do have quantity discounts available. If you are looking to purchase an item in quantities much larger than those listed on the site, please contact us and we will supply you with a quote.

Can I Contact you or Order by Phone?
Sorry, we do not offer ordering by phone. Please place your order through our website. If you need assistance placing an order or have questions about products please click the following link or look for the contact us form at the bottom of this page.

Store Policies:

Returns:

We offer 14 Days for returns. If an item arrives damaged or defective, please let us know, we can normally exchange or replace these items for you at no cost. If you need to return an item, please contact us for a return authorization # and instructions. Return shipping is the responsibility of the buyer. Original S&H is non-refundable.

Privacy Policy:

Jupiter Wholesale will never share your personal information including e-mail addresses with any 3rd party companies. We do not sell e-mail lists or other lists.

Your IP address is used to help diagnose problems with their server, and to administer the Web site, in addition your IP address is used to help identify you and your shopping cart (in conjunction with a cookie.) We also use cookies to save your password so you don’t have to re-enter it each time you visit our site.

This site may contains links to other sites

This Site is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies.

System Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. This site may keep a copy of your information on its own system.

This site provides the choice to Opt In or Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.

We provide the ability to Correct/Update YOUR information

This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.

If you have any questions, please contact us: